Terms & Conditions

1. About us

These terms apply to services from Washaholics Limited. Company no. 16869283. Registered office: 384 Harrow Road, London, W9 2HU. Contact: 07767 752718, 2washaholics@gmail.com.

2. Quotes

Our quotes are fixed prices based on the photos and details you give us. If the job turns out to be very different from the photos, we’ll tell you before we start. You can then accept a new price or cancel for free.

3. Booking and access

• Please give us clear access to the area on the day
• We need an outside tap, unless we’ve agreed otherwise
• Please move cars, bins and garden furniture if you can
• We’ll confirm your date by text or WhatsApp

4. Weather

Some work, like sealing, needs dry weather. If the weather isn’t right, we’ll move your booking at no cost to you.

5. Your right to cancel

If you agree to our service by phone, online, by WhatsApp or at your home, you have 14 days to cancel without giving a reason. The 14 days start on the day you accept our quote. This is your right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To cancel, just tell us clearly by phone, email or letter. You can use the model cancellation form below, but you don’t have to. We’ll refund any money you’ve paid within 14 days of you telling us.

If you ask us to start work within the 14 days, you’ll need to pay for any work done up to the time you cancel. If we finish the work within the 14 days at your request, you can no longer cancel.

6. Payment

We accept card, bank transfer and cash. A 30% deposit confirms your booking. If you cancel within your 14-day cancellation period, we’ll refund your deposit as explained above.

7. Our guarantee

Not happy? We come back free. If you’re not happy with any part of our work, tell us and we’ll come back to put it right at no cost.

8. Care and damage

We work carefully. Before we start, we’ll point out any existing problems we notice, such as loose blocks, cracked tiles, or weak render or pointing. Cleaning can sometimes reveal problems that were hidden by dirt; we can’t be responsible for defects that were already there.

9. Your legal rights

We will carry out our work with reasonable care and skill, as the Consumer Rights Act 2015 requires. Nothing in these terms affects your legal rights, or limits our liability for death or personal injury caused by our negligence, or for anything else that can’t be limited by law.

10. Complaints

If something goes wrong, please call or email us first. We aim to reply within 2 working days and to put things right quickly.

11. Law

These terms are governed by the law of England and Wales.

12. Model cancellation form